If you are having issues, try the following troubleshooting steps:
Confirm that you are using your card or app only for authorized transactions, i.e., for payment at a public charger.
Confirm that you are abiding by the spending guidelines established by your company.
Check that the charger or the card payment station is functioning correctly.
Test out your payment card or app at another charger/card payment station.
If you are still having issues after the above steps, access the help channel on the app or at the back of your payment card. Otherwise, reach out to the Inspiration Driver Contact Center for further assistance.